Billing and payments

More detail

What you pay for. Bite Intel Pro includes your home region. On the website it is $119 a month or $999 a year, and if you pay by the year, you save 30% compared with twelve monthly payments. Each additional region on the website is $49 a month or $399 a year. In the iPhone app, Bite Intel Pro is $119.99 a month or $999.99 a year in the U.S., and each additional region is $49.99 a month or $399.99 a year. Outside the U.S., the app shows Apple's price for your country. To see what Pro adds to the app, read Free and Pro. You can look around with a free account before you pay for anything.

One account. The website and the iPhone app share one account, so your plan works on both when you sign in.

Buying on the website. Open the pricing page on www.ripiq.com, choose Monthly or Annual, and press Get Bite Intel Pro. You pay through Link, a Stripe checkout service. Link is the merchant of record, so your card statement reads LINK.COM* RIPIQ.COM.

Buying in the iPhone app. Open Account and tap See Pro Plans, or tap See Pro plans on a locked layer. Pick your Pro region, choose Monthly or Annual, and tap Subscribe. Apple charges your Apple ID. You pick the region before you pay, and it stays fixed. To add a region, open Account and tap Add a Region. You can add up to five extra regions.

Changing a website plan. You handle renewals, card changes, invoices, and adding or removing a region on the website, under Account, then Manage account, then Billing. When you add or remove an additional region, the charge is prorated on your subscription. You cannot remove the region that came with the plan by itself. It stays until the subscription ends.

Changing an App Store plan. Apple bills Pro and each extra region as separate subscriptions. In the app, Account lists each one, and Manage Subscription opens Apple's subscription screen. You can also use the subscriptions in your Apple account settings. An extra region stays where you bought it: to fish somewhere else, cancel that region and add the other one. If a plan you bought through Apple on this Apple ID does not show, tap Restore Purchases in Account.

How canceling works. On the website, sign in and open Account, then Manage account, then Billing, then Cancel Subscription. For an App Store plan, cancel in your Apple subscriptions. Canceling Pro through Apple does not cancel an extra region: Apple keeps charging for it, and it unlocks nothing without Pro, so cancel each one. When the paid period runs out, your account goes back to Free and loses the paid regions, but it keeps your home region setting.

Refunds. For a website plan, we do not refund as a rule: canceling stops the next charge, it does not return the last one. Link can refund within 60 days of purchase under its own policy. For an App Store plan, Apple handles refunds, so ask Apple.

If a payment fails on a website plan, you keep your access while the payment is retried.

For anything about a charge, email support@ripiq.com with the account's email address and the date of the charge.

The numbers

Where you can buy	On www.ripiq.com, or in the iPhone app through Apple. Each account pays in one of the two
Who bills it	On the website, Link, a Stripe checkout service, is the merchant of record, and your card statement reads LINK.COM* RIPIQ.COM. In the iPhone app, Apple charges your Apple ID
Where it is managed	Website plan: Account, then Manage account, then Billing. App Store plan: Manage Subscription in the app's Account, or the subscriptions in your Apple account settings
Canceling	Website plan: Account, then Manage account, then Billing, then Cancel Subscription; you keep what you paid for until the end of that billing period, and it does not renew. App Store plan: in your Apple subscriptions, Pro and each extra region separately
Refunds	Website plan: not as a rule; canceling stops the next charge. Link can refund within 60 days of purchase under its own policy. App Store plan: Apple handles refunds
Pro price	On the website $119 a month or $999 a year, one region included; annual saves 30%. In the iPhone app $119.99 a month or $999.99 a year in the U.S.
Additional region	On the website $49 a month or $399 a year each, prorated when added and when removed. In the iPhone app $49.99 a month or $399.99 a year each in the U.S., up to five
If a payment fails	Website plan: access continues while the payment is retried
When a subscription ends	The account returns to Free and the paid regions come off it. Your home region setting is kept
Where to ask about a charge	support@ripiq.com, with the email on the account and the date of the charge